If a question that you have is not answered here, you can also check our message board User Forum by clicking this link: EZ Viewer 3 User Forum

Install Issues:

Q: The Install won't let me put my serial number in. Why?

A: You are probably mistaking a 1 (number) for an I (uppercase letter i) or a 0 (zero) for an O (uppercase letter o). There are always two letters and eight numbers in the Product Key. If the Key is incorrect the install program will not allow a Serial Number to be put in. Also make sure that the number of digits you typed in match the actual number of digits in the install numbers.

Q: Can I delete EZ Viewer 97 after installing Version 3?

A: You can delete EZ Viewer 97 from your hard drive after installing Version 3. Version 3 does not require any files from EZ Viewer 97 to run. We recommend that you use the uninstall programs utility in the Control Panel to remove the program.

Q: I need to reinstall EZ Viewer 3 but I can't get the Auto-Run EZ Viewer 3 install program to work. What do I need to do?

A: When you put the CD in and the install program does not come up, may be caused by a few different reasons such as: You have auto run disabled, or EZ Viewer 3 is already installed.

To install in either of these situations follow these instructions:

1. Put the EZ Viewer 3 CD in the CD Drive.

2. Open an instance of My Computer to the Drive List View.

3. Select the CD Drive and right click the icon for it.

4. From the Popup menu select Explore.

5. Double click the setup.exe file and follow the install program from there.

Install Issues continue below:

Q: I just bought EZ Viewer 3 and I can't get passed the Product Key. How do I do it?

A: This is a common mistake. You are probably mistaking a letter for a number. The key will always have 10 characters, two of which will be letters. Common mistakes:

The letter " I " for the number " 1 " OR The letter " O " for the number " 0 "

Q: I have the Product Key and Serial Number in but I can't get any further. What do I do?

A: If your screen display is running at 640 x 480, the install program may not properly center the dialog box on the screen. You can move the dialog box to the center of the screen by dragging the Window Caption. If you cannot get the window to move, shut the install program down. Then select Display from the control panel and choose the settings tab. Then, set the Desktop Area to 800 x 600 or higher. You may have to restart your computer at this point for the settings to take effect. Now re- run the EZ Viewer 3 setup again and you will have the Continue button in view.

Q: Where can I find my Product Key and Serial Number?

A: The Product Key and Serial Number can be located either inside the CD cover sleeve or on the outside of the package (on the shrink wrap). If you have inadvertently discarded the wrapping, you will need to contact the office. If you purchased EZ Viewer at a computer show, the Product Key may be also be on your receipt. If you have your Product Key, contact the office and have the Key available to obtain the Serial Number. We strongly recommend to register your EZ Viewer if you haven't already done so. Go to the Support > Register link in the drop-down menu at the top of this page for registering EZ Viewer.

File Management Issues:

Q: How do I e-mail a picture from EZ Viewer?

A: Version 3 supports the popup context menus in Windows Explorer. If you have your e-mail program (such as MS Outlook or any other that supports MAPI) configured correctly, you can e-mail directly from EZV3.

1. Load the Image you wish to send.

2. Right click the file name in the File List Window of EZ Viewer.

3. Select Send To -> Mail Recipient.

4. You will now have a New e-mail window with the file as an attachment.

5. Fill in the Recipient and hit Send.

NOTES: If you do not have a Mail Recipient in your Send To folder Look in your e-mail programs help or contact the publisher of the software for instructions on how to do this. If your e-mail program is part of a isp such as AOL this will probably not work.

Editing Issues:

Q: How do I print an exact-size picture such as a 5"x7" or a 3"x5"?

A: Cropping now supports cropping to aspect and sizes. If you haven't updated EZ Viewer in a long time, you might not have key features such as cropping to aspect and size. Also, consult the downloadable guide to EZ Viewer which explains the printing process including this topic in detail. It's in the Support > Guide Download link in the drop-down menu above.

Q: I heard you can you the Clone Tool to repair scratches and tears. Is this true?

A: Absolutely! Again, the EZ Viewer 3 Guide explains this thoroughly. It's in the Support > Guide Download link in the drop-down menu above.

Q: Why don't my pictures look as sharp as the ones I see at your computer show demonstrations?

A: Check the resolution of your Graphic Display Adapter through the Control Panel of your computer. If it is set to 256 colors, this is the cause of the problem. To correct this, set it to True Color 24 or 32 bits. If this is not the cause, try setting the resolution on the scanner to a higher setting. A typical scan setting of 300 dpi would be a good starting point.